Returns & Refunds Policy

90-Day Return Policy

VEGEGA offers a 90-day return policy. You may request a return within 90 days of receiving your item.

For returns due to a change of mind, the item must be unused, unassembled, and returned in its original packaging with all parts, accessories, and manuals included.

Proof of purchase or other reasonable evidence of purchase is required.

To start a return, please contact us at support@vegega.com. If your return is approved, we will provide instructions on how and where to send your item.

Please do not send products back without first contacting us. Items returned to an unauthorized address may experience delays in processing.

Damaged, Defective, Incomplete, or Incorrect Items

Please inspect your order after delivery.

If an item arrives damaged, defective, incomplete, or different from what you ordered, please contact us as soon as reasonably possible at support@vegega.com.

To help us evaluate the issue, please provide, where reasonably available:

  • Your order number or proof of purchase
  • Clear photos or videos showing the issue
  • Photos of the product and affected part(s)
  • Photos of the product label, shipping label, and packaging, if available

If the issue is confirmed to be due to a product defect, shipping damage, missing components, or an incorrect item sent by VEGEGA, we will provide an appropriate resolution and cover the reasonable return shipping cost when a return is required.

Depending on the circumstances, the resolution may include replacement parts, a replacement product, a return, or a refund, as appropriate and subject to applicable law.

Change-of-Mind Returns

If you wish to return an eligible item for personal reasons or because you have changed your mind, you may request a return within 90 days of receiving the item.

To qualify:

  • The item must be unused and unassembled.
  • The item must be in its original packaging.
  • All original parts, accessories, and manuals must be included.
  • Proof of purchase or other reasonable evidence of purchase must be provided.

For change-of-mind returns, the customer is responsible for the return shipping cost. VEGEGA does not provide a prepaid return label for these returns unless otherwise agreed.

Customized Items

Customized or made-to-order items are not eligible for returns or exchanges due to change of mind

This restriction does not apply if the item arrives defective, damaged, incomplete, or incorrect. If there is an issue with a customized item, please contact us at support@vegega.com.

Pre-Orders and Order Cancellations

Pre-order items may be canceled for a full refund at any time before they are dispatched.

Other orders may also be canceled for a full refund before shipment.

Once an order has been dispatched, it can no longer be canceled. If you no longer want the item, please contact us to request a return after delivery in accordance with this policy.

How to Start a Return

  • Contact support@vegega.com and provide your order number and the reason for your return.
  • If the item is damaged, defective, incomplete, or incorrect, please include relevant photos or videos where reasonably available.
  • Our customer service team will review your request and normally respond within 2 business days.
  • If your return is approved, we will provide the appropriate return address and return instructions.
  • After shipping the return, please provide us with the tracking number.
  • Once we receive the returned item, we will normally inspect it within 3 business days.

Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Depending on your bank, credit card issuer, or payment provider, it may take an additional 5–10 business days for the refund to appear in your account after we issue it.

Any applicable taxes will be refunded as required by law.

If more than 10 business days have passed since we confirmed that your refund was issued and you have not received it, please contact us at support@vegega.com.

Exchanges

If you would like a different product, size, color, or configuration, the fastest option is generally to return the eligible item and place a new order once your return has been approved.

If your original item is defective, damaged, incomplete, or incorrect, please contact us before placing another order so that our customer service team can assist you.

Return Address

Return locations vary depending on the product, warehouse, and destination.

Do not return an item to the address shown on the original shipping label unless specifically instructed by VEGEGA.

The correct return address will be provided after your return request has been approved.

Contact Us

If you have any questions about returns, exchanges, cancellations, or refunds, please contact:

Customer Service: support@vegega.com